fbpx

TERMS AND CONDITIONS

At EATRAVELOVE we want to offer you safe and satisfying solo tourism experiences, for this reason, we provide you with complete information about the transaction you are about to make.

We strive to guarantee a space committed to the rights of our customers and that is why we recommend that you read these terms carefully before finalizing your purchase process and ask us for any additional clarification you may need.

We guarantee your trust

The present General Conditions, together with the Special Conditions that may be established, regulate the legal relationship derived from the contracting processes formalized by EATRAVELOVE and the clients who acquire the tourist services provided through the Eatravelove.com site, and may be contracted by any client as long as he/she complies with all the terms stipulated in the present Conditions.

This document is available at all times for reading and printing on this website, facilitating the request to download it from here, as established by R.D. 1906/1999, regulating Telephone or Electronic Contracting and Law 7/1996, of Retail Trade Regulation (amended by Law 47/2000, of December 19) as applicable to the provisions on distance sales in Articles 38 and following.

Minor warnings

We do not knowingly collect personal information from children under the age of 14.

Under no circumstances will data relating to the professional or economic situation or the privacy of other family members be collected from minors without the consent of their legitimate legal guardians.

If you are under sixteen years of age and have accessed this website without notifying your parents, you should not request any services.

Our services are aimed at people over 20 years of age.

Responsible for services

ROBERTA TROCCOLI. (hereinafter, EATRAVELOVE) in compliance with Law 34/2002, of July 11, of Information Society Services and Electronic Commerce (hereinafter, LSSI), informs that:

The owner of the website whose url is: eatravelove.com (hereinafter, the Web) is ROBERTA TROCCOLI, with address for notification purposes at: CALLE NICOLAS ESTEVANEZ, 68, PISO 3, PUERTA 12, 35007, LAS PALMAS DE GRAN CANARIA, with CIF No.: Y8614566 E.

To contact us, we provide our customers with the following e-mail address: info@eatravelove.com and telephone numbers: +34645313559.

Acceptance of the terms of use of the website

The present Conditions regulate the use of the Web and are complemented by the Privacy Policy and the Cookies Policy and, if applicable, the Particular Conditions that may be applicable (hereinafter, commonly referred to as “the Conditions of Use”). By using the Web, the customer declares that he/she has read and accepts, fully and unreservedly, these Terms of Use, our Privacy Policy and, where applicable, our Cookies Policy, and enters into a binding contract with EATRAVELOVE.

EATRAVELOVE reserves the right to modify the terms of the booking conditions of the customized travel package included on its website, as these booking conditions, as well as the prices are those set by our travel suppliers. In such a case, EATRAVELOVE will give sufficient advance notice of any modification to the Terms of Use and will proceed to publish the new version of the Terms of Use, automatically replacing the previous ones, but in no case will they affect reservations already made. Subsequent use of the Website following a modification of the Terms of Use shall constitute unequivocal acceptance of these Terms of Use.

The customer acknowledges and accepts that the information contained, both in reference to the specifications of the booking conditions, as well as the price, offered on the Web, as well as the Conditions of Use and perfection of the contract, are sufficient and sufficient for the exclusion of error in the formation of consent.

Nature of our services and external services

Through our website, we offer personalized trips with individual excursions to places of interest on the island of Gran Canaria, in particular, aimed at women traveling alone for the first time; in general to all types of travelers who want to live a local, authentic and solitary experience.

By browsing and operating EATRAVELOVE, the customer understands and agrees that its content and the service of booking services and package tours associated with the world of Travel (including the service to facilitate payments) that we provide on these pages, are managed by EATRAVELOVE and third parties (Suppliers) and are made available to the customer only for your personal, non-commercial use (B2C), subject to the terms and conditions specified below.

The relationship we have with the Travel Partner Service Providers is governed by different terms and conditions that make up the business relationship (B2B) we have with each of the Service Providers. Each Travel Supplier acts in a professional manner with EATRAVELOVE in offering its product and/or service on or through EATRAVELOVE (both for the business-to-business relationship and/or the business-to-consumer relationship.) Therefore, it is not permitted to resell, deep-link, use, copy, monitor, copy, monitor, use, copy, use, copy, monitor (e.g. spider, scrape), display, download or reproduce the content, information, software, reservations, tickets, products or services available from EATRAVELOVE for any commercial or competitive activity or purpose.

Terms and conditions of service

The purpose of the present conditions is to present tourist services prepared to measure and according to the demands/requests of our clients in their solo trips to the island of Gran Canaria.

Our website allows online booking of trips and associated services, such as airport pick-up service; visits and excursions on the island of Gran Canaria; day-tours in the city of Las Palmas; personalized outdoor training sessions on the beach of Las Canteras; night-out in Las Palmas, that offered by different service providers through our Platform: eatravelove.com, which can only be purchased following the procedure established by EATRAVELOVE. Until your reservation is not accepted by EATRAVELOVE there will be no link between the customer and EATRAVELOVE.

By using eatravelove.com (e.g. when making a travel booking), the customer enters into a direct (legally binding) contractual relationship with the Travel Provider from which he/she has selected or from which he/she has purchased a booking, service or trip). From the moment the customer books a trip or a personalized service associated with the trip, we act only as an intermediary between the customer and the Service Provider.

In providing our Booking Service, the information we display is based on information provided to us by Travel and Service Providers. As such, Service Providers who advertise and promote their services on EATRAVELOVE take full responsibility for updating the rates/fees/prices, availability, terms and conditions, and other relevant data appearing on EATRAVELOVE.

Reservation procedure

The reservation of the trip on line offered by the different service providers through the platform owned by EATRAVELOVE will be made through the Web and through the forms provided for the reservation and customization of travel.

The customer must access through the Web where you can access the various travel offers and services offered by our suppliers through the platform owned by EATRAVELOVE, and which may be purchased through the same and which will provide all the information required by DIRECTIVE (EU) 2015/2302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 November 2015 on package travel and linked travel services, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC.

Once the customized trip has been chosen, the Client must indicate the day and time he/she wants to day and time when he/she wants to book one of the services (pick-up, excursion, etc). and indicating in the travel suppliers the dates/times you wish to book. At this point the customer must fill out a form indicating the following data:

Full name

DNI/NIE/CIF/Passport

Date of birth:

Billing address

Contact phone number

A valid email, where you will be sent the booking details, along with the terms and conditions in PDF format and the invoice.

Payment will not be processed through the payment platform until the file has been created and the email has been confirmed.

The customer should check additional information before confirming the booking for any additional conditions that may be applied by the Travel Supplier (e.g. regarding age requirements, deposit, additional/non-cancellation supplements for reservations/breakfast not included, pets/cards accepted).

EATRAVELOVE will inform you of the Terms and Conditions of the reservation, reserved dates, supplier, prices…, which you must accept. The customer will have the option to download them, or print them, and they will also be emailed to the email address provided, along with the invoice and booking details. It will provide you (if contracted), the airline tickets, receipt and vouchers necessary for you to enjoy your trip smoothly. You will also be informed of scheduled departure times, if there are stopovers, stopover times, transport connections…

Once the terms and conditions have been accepted and payment has been made, the contract will be considered formalized.

If the client wishes to review, modify or cancel his/her travel reservation, he/she should consult the confirmation e-mail and follow the instructions indicated.

Cancellation charges may be applied according to the conditions of the cancellation, payment (in advance) and no show (no show) of the Service Provider or you may not benefit from the refund of the amount paid (in advance), i.e. loss of the reservation made. This information will be provided at the time of booking.

We inform you that the customer may assign this contract to a third party that meets the conditions set forth in this contract. Such assignment must be notified to EATRAVELOVE and, where appropriate, to the supplier, sufficiently in advance, but at least 7 (seven) calendar days before the start of the trip. This assignment of the contract must be validated by the latter. In the event that it is not validated by the supplier, EATRAVELOVE, in compliance with the regulations of package tours, will offer an alternative of similar characteristics with another supplier, and if this is not possible, the customer may terminate this contract with the right to a refund of the amount paid at the time of booking.

The assignor of the contract and the assignee shall be jointly and severally liable for the unpaid amount of the agreed price, as well as for any commissions, surcharges or other additional costs arising from the assignment. EATRAVELOVE or, as the case may be, the supplier shall inform the assignor of the actual costs of the assignment. Such costs shall be reasonable and, in any case, shall not exceed the costs actually borne by EATRAVELOVE, and the supplier because of the assignment.

EATRAVELOVE and, if applicable, the supplier shall provide the assignor with evidence of any commissions, surcharges or other additional costs arising from the assignment of the contract.

Prices and payment methods

The prices on our website are shown in Euros, taxes included.

When making the reservation, the customer pays the amount to EATRAVELOVE, we take care of the direct management with the supplier, including the payment of the reservation. The only thing that the client will have to pay to the supplier will be all those services that are not included in the reservation pack, that is to say, the services that the supplier offers outside our Platform. Our service is free of charge for our customers.

The customer shall pay to the Travel Supplier only the amount indicated in the Travel or Service Booking (plus any charges not included in the price, such as relevant applicable taxes, fiscal levies and surcharges if applicable).

In accordance with current legislation,reservations made from our website, in principle will be subject to IGIC, or any other indirect tax and / or tariff that may be applicable. Information on the applicable tax will be posted on our website.

Spanish regulations for the prevention of money laundering require the issuance of an invoice for orders over 3.000 € (taxes included). However, we inform you that EATRAVELOVE, will issue an invoice for all reservations made through our Platform.

The price of the reservations will be the one stipulated by each travel supplier in our Web. If applicable and available, some Service Providers offer the possibility to pay for Reservations (in full or partially, depending on the Service Provider’s payment terms) through a secure online payment system (Bizum, virtual POS, PayPal…).

For some special (non-refundable) service fees or special offers, the Service Provider may require payment to be made in advance by bank transfer (if available) or by credit card. In that case, your credit card may be pre-authorized or you may be charged (sometimes without refund option) once the service or trip is booked. Please carefully check the (booking) details of the chosen trip or service for special conditions before booking.

The Customer shall not hold EATRAVELOVE liable for any charges (authorized, (allegedly) unauthorized or erroneous) by the Service Provider and shall not claim any amount for any valid or authorized charges made by the Service Provider (including prepaid fees, no-shows and cancellations with fees) on its credit card. All claims for erroneous or unauthorized charges by the service provider must be made directly to the service provider.

According to consumer protection regulations, before making your reservation, you will be informed of the price of each of the services offered on our platform, as well as the applicable tax or other costs that may be added, in an itemized manner for better information.

The user/buyer agrees to pay the contracted services to EATRAVELOVE in the accepted forms of payment and for any complementary amount (including taxes and late payment charges, as the case may be).

EATRAVELOVE supports credit cards, wire transfer, PayPal and Bizum.

No other method of payment is accepted.

Payment is always in advance of 100% of the reservation and will be processed when we confirm the payment.

Withdrawal, cancellations and refunds

By making a travel reservation with a Service Provider, the customer accepts its cancellation and no-show conditions of the Travel Supplier, as well as any additional terms and conditions (deliverables) of such Service Provider that may affect his or her Trip.

Customers should consult the Service Provider’s terms and conditions of delivery/purchase/use/transportation directly with the Travel Supplier. The general cancellation and no show conditions of each Service Provider are available on our Platform, both on the Service Provider’s information pages and during the booking process and in the confirmation e-mail. Some rates or special offers do not allow changes or cancellations. In case of no show or cancellations with charges, the Service Provider may apply the tourist/municipal tax.

We ask our clients to consult the details of each reservation or service to see the conditions before making the reservation.

In the event that the customer cancels the trip, EATRAVELOVE or the supplier may apply an appropriate and justifiable penalty, based on the advance of the termination of the contract with respect to the start of the package, which penalty will be indicated at the time of booking.

Notwithstanding the provisions of the preceding paragraph, when extraordinary circumstances occur at the place of destination or in the vicinity that significantly affect the execution of the package or the transportation of passengers to the place of destination, the traveler shall have the right to terminate the contract before the beginning of the same without paying any penalty. In this case, the traveler will be entitled to a full refund of any payment made, but no additional compensation.

The customer may exercise his right of withdrawal, within the period of 14 (fourteen) calendar days from the time of making the reservation. To exercise this right, you must fill in the form provided below in the following link: withdrawal form and will be sent by email to the following email address: info@eatravelove.com

Delivery

All the necessary documentation for the management of the trip (airline tickets, hotel reservation vouchers, training sessions…) will be sent by email to the email address you have provided us, for this reason we kindly ask our clients to ensure that this email address is the correct one.

Right to complain

In accordance with the provisions of the Consolidated Text of the General Law for the Defense of Consumers and Customers, which incorporates into our legal system the aforementioned Directive, when a lack of conformity substantially affects the execution of the trip and the organizer, in this case EATRAVELOVE. or, where applicable, the supplier has not remedied it within a reasonable period established by the client, the client may terminate the contract without paying any penalty.

In this case, the customer shall be entitled to an appropriate price reduction for any period during which there has been a lack of conformity, unless EATRAVELOVE. or the supplier proves that the lack of conformity is attributable to the customer, and provided that the reason for non-performance is not due to force majeure or defects in the performance of the contract attributable to the consumer.

The customer may make the appropriate request or complaint regarding the execution of the package to the following e-mail address: info@eatravelove.com. In the event that the complaint has been filed directly with the supplier, the supplier shall communicate to EATRAVELOVE such messages, requests or complaints without delay.

Customer obligations

The client agrees to make responsible use of the various facilities and services to which he/she has access during the trip.

The client agrees to follow the indications regarding the prevention of the current pandemic, as indicated by our platform, and by the corresponding supplier with whom the trip has been contracted.

Privacy and data

For access to the Services and Contents and/or forms included in the Web that require the registration of identifying data, the customer must read and freely accept our Privacy Policy before providing their data; by accepting said Privacy Policy, they give their informed, express, free and unequivocal consent for the data they provide to EATRAVELOVE to be processed by the latter in accordance with the provisions of the applicable regulations in force. View Privacy Policy .

Online Dispute Resolution (ODR)

It is recommended that we be informed first and as soon as possible of any claim through Customer Service, as such claim will be attempted to be resolved on the spot. If that does not solve the problem, you may file a complaint through the European Union’s online dispute resolution platform, which you will find here: http://ec.europa.eu/odr.If the contracting has been concluded online through our Platform; in compliance with the provisions of Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters and Regulation 524/2013 of the Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters, we bring to the attention of all Customers that they may carry out their consumer complaints through the online platform for online dispute resolution http://ec.europa.eu/consumers/odr/

Intellectual and industrial property

EATRAVELOVE or third parties, whose rights in this respect EATRAVELOVE legitimately holds, in the same way that it is the owner and/or licensee of all the information contained in the Web, of its graphic design, images, software, databases, indexes, source codes, brands, industrial drawings, logos, service names and any other signs susceptible of industrial and/or commercial use, being protected in accordance with the provisions of the Law of Intellectual Property, Law of Marks, and any others that could be applicable (hereinafter, the Contents of the Web). Their availability and use does not imply, in any case, the transfer of any of the exploitation rights over them or the granting of a right of use in their favor or in favor of third parties who may access the contents of the Web illegitimately, so that any reproduction, copying, distribution, total or partial, marketing, public communication and transformation will require the prior written authorization of EATRAVELOVE.

It is forbidden to delete, manipulate or in any way alter the copyright and other data identifying the reservation of rights of EATRAVELOVE, or or third party owners, whose rights in this regard legitimately holds EATRAVELOVE, under the agreements signed with them.

EATRAVELOVE, only assumes responsibility for the contents of its ownership, which will be identified with the symbol ©copyright. Notwithstanding the foregoing, EATRAVELOVE, assumes no responsibility for the misuse of the contents of our website, being the sole responsibility of the person who accesses or uses them.

Nor do we assume any responsibility for the information contained in the web pages of third parties that can be accessed by links or search engines from our website, or the contents that come from external sources to EATRAVELOVE, if included on our website as they may not be updated or may be inaccurate. In the event that it becomes aware of this, EATRAVELOVE, will make every reasonable effort to ensure that such content is updated or rectified.

Exclusion of liability.

Notwithstanding the foregoing, EATRAVELOVE, excludes its responsibility for any errors in the information on the travel conditions of our suppliers, and includes all the information required by current regulations. In the event that the customer detects any problem or error in this information, please notify us at the following e-mail address: info@eatravelove.com.

EATRAVELOVE disclaims any liability in connection with any communication with the Service Provider on or through its platform. EATRAVELOVE cannot guarantee that the Service Provider will receive/read, comply with, execute or accept any request or communication.

EATRAVELOVE shall also not be liable for punitive, special, indirect or consequential losses or damages, loss of production, profits, revenues, contracts, as well as loss or damage to customers or reputation and loss of claims; (ii) errors related to the description of the information (including pricing, availability and ratings information) of the Service Provider on our Platform; (iii) services provided or products offered by the Travel Supplier or other business partners; (iv) losses, damages or costs (direct, indirect, consequential or punitive) arising out of or relating to the use, unavailability or delay of our Platform; or (v) any (personal) injury, death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) whether arising from (legal) acts, errors, breaches, (obvious) negligence, wilful professional misconduct, omissions, defaults, misrepresentation, strict tort liability or (wholly or partly) attributable to the Service Provider or other business partners (including any of their employees, directors, staff, personnel, attorneys-in-fact, representatives, subcontractors or affiliated companies) whose products or services (directly or indirectly) are made available, offered or promoted on or through our Platform, including any (partial) cancellation, overbooking, strike, force majeure or other act beyond our control.

Data provided by customersIn order to complete and secure your Travel and Service Reservation properly, the customer needs to use a correct e-mail address. We are not responsible for (and have no obligation to verify) any errors or misspellings in the e-mail address or for any inaccurate or erroneous (mobile) phone number or credit card number.

With general character the Client is obliged to the fulfillment of the present Conditions of Use and, in its case, the special warnings or instructions of use contained in the Web and to act always according to the Law, to the good customs and to the exigencies of the good faith, using the diligence adapted to the nature of the service of which it enjoys, abstaining from using the Web of any form that can prevent, damage or deteriorate the normal operation of the same one, the goods or rights of EATRAVELOVE, its suppliers, partners, the rest of clients and in general of any third party.

EATRAVELOVE, provides access to information of various kinds on its website, assuming the customer the responsibility for the use of it. The customer undertakes to make appropriate use of the content and services (such as blog services, discussion forums or newsgroups) that EATRAVELOVE may offer through its website and, by way of example but not limited to, not to use them for the following purposes (i) engage in activities that are illicit, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in apology of terrorism or in violation of human rights; (iii) cause damage to the physical and logical systems of EATRAVELOVE, its suppliers or third parties, introduce or disseminate computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; (iv) attempt to access and, if applicable, use the e-mail accounts of other customers and modify or manipulate their messages. EATRAVELOVE reserves the right to remove any comments and contributions that violate the respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, that violate the youth or childhood, order or public safety or that, in his opinion, are not suitable for publication. In any case, EATRAVELOVE will not be responsible for the opinions expressed by customers through forums, chats, or other participation tools.

Similarly EATRAVELOVE, in compliance with the provisions of the Law of Information Services and Electronic Commerce, monitor the comments posted on the blog included on our website that are not contrary to the law or are offensive, in this case, EATRAVELOVE reserves the right to remove such comments, and inform the relevant authorities, in the event that may be considered criminal. If the client detects any comment that he/she considers offensive, please inform us as soon as possible, by sending an e-mail to the following address: info@eatravelove.com

The Services offered on the Web are offered to the Client without any consideration whatsoever and only entail for the Client the obligation to comply with these Terms of Use. EATRAVELOVE, does not have, therefore, with respect to these Services, obligation to fulfill certain levels of availability of the Web nor to adopt specific safety measures. In the same way, EATRAVELOVE will be able to suspend, withdraw or cancel partially or totally the Services not subject to contracting at any time and without need of previous warning.

The Internet connection required to access the Web is in no case provided by EATRAVELOVE and is the responsibility of the Customer. It is the Customer’s responsibility to take all appropriate technical measures to reasonably control these risks and prevent damage to its equipment, loss of data and theft of confidential information. For this purpose, you must have updated systems for detecting malicious software, such as viruses, Trojans, etc., as well as updated security patches for the corresponding browsers you use. For more information, please contact your Internet Service Provider who will be able to provide you with more information.

EATRAVELOVE, is not responsible and excludes its liability, to the fullest extent permitted by law, for damages that may arise from, but not limited to (i) Inferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operative functioning of this electronic system or in the devices and computer equipment of the Clients caused by reasons beyond the control of EATRAVELOVE, which prevent or delay the provision of the Services and Contents or the navigation through the Web; (ii) Delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems; (iii) That may be caused by third parties through illegitimate intromissions beyond the control of the Web and that are not attributable to it.

Duration and termination

The provision of Web Services, in terms of blog, social networks … has, in principle, an indefinite duration. However, EATRAVELOVE may terminate the provision of services, cancel or terminate the Client in the event that the Client fails to comply with any condition and/or obligation included in these Terms of Use.

The duration of the reservation will be the duration that has been set at the start date of the trip, and that the client has made use of his reservation.

EATRAVELOVE, however, is authorized to terminate or suspend the provision of the Web at any time. In any case, EATRAVELOVE will honor all confirmed reservations.

When it is reasonably possible, EATRAVELOVE will warn, with the major possible advance, the termination or suspension of the benefit of the service of the Web.

Assignment

The Customer may assign this contract to a third party that meets the conditions applicable in the contract. Such assignment must be communicated to EATRAVELOVE, with sufficient notice, and at least 7 (seven) calendar days before the start of the trip.

We inform you that the customer may assign this contract to a third party that meets the conditions set forth in this contract. Such assignment must be notified to EATRAVELOVE and, where appropriate, to the supplier, sufficiently in advance, but at least 7 (seven) calendar days before the start of the trip. This assignment of the contract must be validated by the latter. In the event that it is not validated by the supplier, EATRAVELOVE, in compliance with the regulations of package tours, will offer an alternative of similar characteristics with another supplier, and if this is not possible, the customer may terminate this contract with the right to a refund of the amount paid at the time of booking.

The assignor of the contract and the assignee shall be jointly and severally liable for the unpaid amount of the agreed price, as well as for any commissions, surcharges or other additional costs arising from the assignment. EATRAVELOVE or, as the case may be, the supplier shall inform the assignor of the actual costs of the assignment. Such costs shall be reasonable and, in any case, shall not exceed the costs actually borne by EATRAVELOVE, and the supplier because of the assignment.

Applicable law and jurisdiction

These general conditions of use and contracting are governed by Spanish law.

In accordance with Article 29 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, electronic contracts between businessmen or professionals, the parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the domicile of the Client.